Reviews and Feedback

After a guest's order completes, Grubbitt prompts them to leave a star rating and optional comment. Restaurant-level feedback lets staff suggest improvements.

Guest Order Reviews

Each completed order can receive one review. Guests rate from 1 to 5 stars and may add a comment.

View Reviews

Open Reviews from the workspace sidebar. The page lists every review with the order number, date, rating, and comment.

Respond to Reviews

While you cannot reply to guests directly through the reviews page, you can use the order number to follow up on specific feedback with the guest at the table.

Managers and owners can manage the Reviews page. Staff members can view it but cannot add or remove reviews.

Restaurant Feedback

The Feedback tool lets authenticated users at your restaurant submit structured feedback about the platform. This is separate from guest order reviews and is intended for internal staff input.

Submit Feedback

From the workspace, select Help then Send feedback. Choose a star rating and write a message. Your feedback goes to the support team.