Reviews and Feedback
Two kinds of feedback exist: reviews that guests leave on their orders, and feedback that you send to the Grubbitt team about the app.
Guest Reviews
After an order is marked Completed, the guest's phone asks them to rate it from 1 to 5 stars and add a comment. Guests can also rate later from the Orders tab of the menu, and change their rating. Each order has one review at most.
Open Reviews under Operations in the sidebar to read them. Each row shows the order number, the guest's name, the stars, the comment, and the date.
- Use the Rating filter to see only 1-star or 5-star reviews.
- Search by comment text, order number, or guest name.
- Select the order number to open the order and see exactly what was served.
The Customer ratings chart on the dashboard shows the spread of ratings and the all-time average. See Dashboard.
There is no reply feature. Reviews are private to your team and are not shown to other guests.
Send Us Feedback
Tell us what works and what should be better:
- Select Feedback in the top bar of any restaurant page.
- Pick a star rating and write your message.
- Select Submit feedback.
The Grubbitt team reads every message. For a problem that needs an answer, open a support ticket instead. See Support Tickets.