Orders

An order is one round of items from one table. Guests create orders from the QR menu, and staff create them from a live session. This page covers both the live board for service and the full order history.

Order Statuses

Every order moves through these statuses in order:

You can cancel an order while it is Pending or Preparing. Once an order is Completed or Cancelled, it cannot change again.

Live Orders Board

Open Live Orders under Workspace. Keep this page open on a screen in the kitchen or at the counter during service. New orders appear on their own as guests place them, and the corner shows when the board last updated.

Orders appear as cards grouped by status: Pending, Preparing, then Ready. Each card shows:

• The order number, table, source (QR Menu or Staff), and how long ago it was placed.
• The guest's name and phone.
• The guest's notes in italics, if any. A speech-bubble icon marks orders with notes.
• The first four items with quantities, and the total.

A Pending order that has waited more than 10 minutes gets a yellow Waiting over 10 minutes banner.

Use the buttons at the bottom of each card:

• Prepare: moves a Pending order to Preparing.
• Mark ready: moves a Preparing order to Ready.
• Complete: moves a Ready order to Completed.
• X: cancels a Pending or Preparing order. It asks you to confirm first, because a cancelled order cannot be reopened.

Select anywhere else on the card to open the full order.

Order Details

Open an order from any board or list to see everything about it:

• Status bar: the same buttons as the live board, plus Cancel order, which asks you to confirm.
• Customer Details: name, phone, email, and notes.
• Order Items: each item with quantity, extra options, and price.
• Order Summary: subtotal, each charge such as a service charge, tax split by rate, discount, and total.
• Customer Review: the star rating and comment the guest left after the order was completed.
• Invoice badge: if the order is on an invoice, a badge at the top links to it.

Change Quantities and Charges

Fix a mistake before the food is served:

1. Select Edit items.
2. Use the plus and minus buttons next to each item, or the trash icon to remove it. You can set up to 99 of one item. A removed item is greyed out with Will be removed on save. Select the undo arrow to restore it.
3. Under Charges, tick or untick each charge the order should carry, for example to remove a service charge a guest declined.
4. Select Save Changes.

Totals, charges, and tax are recalculated. A percentage charge follows the new item total, at the rate it had when it was added to the order. You cannot remove every item. Cancel the order instead. See Service Charges.

You cannot edit an order that is Completed, Cancelled, or already on an invoice. To fix an invoiced order, void the invoice first. See Invoices.

Order History

Open Orders under Operations to see every order ever placed:

• Search by order number, customer name, or phone.
• Status filter: Pending, Preparing, Ready, Completed, or Cancelled.
• Source filter: QR Menu for orders guests placed, Staff for orders your team placed.
• Sort by order number, total, or the time it was placed.

Select an order number to open its details.